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      IPSY

      Engaged employer

      IPSY reviews

      Management’s Lack of Experience is Glaring - Customer Service Representative IPSY Employee Review

      1.0
      Feb 3, 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fairly simple and flexible job.

      Cons

      Management team does not view ipsyCare agents as their true equal. Care must be taken to properly stroke their egos while remaining pleasantly submissive in their presence instead of having serious and effective conversations about why the department turnover is through the roof. Gaslighting techniques are often implemented in order to maintain order and control of the team. Growth is contingent on whether or not you’re liked by management and have the ability to conform to their overall persona of being unapproachable and patronizing.

      Explore other reviews about IPSY

      5.0
      Jul 5, 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Coworkers are a pleasure to deal with Remote First company

      Cons

      Remote setting is not always best for important meetings

      1
      avatar
      IPSY Response
      10mo
      We love hearing that flexibility, work-life balance, and your teammates are bright spots in your IPSY experience. We hear you on the challenges that come with remote meetings—finding ways to stay meaningfully connected is something we’re always working on. With appreciation, IPSY People Team
      3.0
      Mar 25, 2026
      Anonymous contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote first - Kind coworkers - Fun brand

      Cons

      My entire career has been built on digital transformation/migration projects, but IPSY showed me a new kind of chaos. A very immature project management function coupled with constant rebrands, shifting priorities, and last-minute legal changes made it feel like they were trying to rebuild the car while it's already rolling downhill. Still a spreadsheet place. Product requirements constantly got buried in Slack. (Why are we so afraid of email?) Disjointed processes and minimal communication to contractors. (It's often the norm to treat contractors like secondary citizens, but most places will at least communicate info relevant to your job). Seems like a bad idea to lay off tech team members midway through a delayed transformation project.

      1
      avatar
      IPSY Response
      1mo
      Thank you for sharing your experience. We’re glad to hear that our people and brand made a positive impression. We understand that transformation work can feel complex, especially in a fast-moving environment, and we’re continuously working to improve clarity, communication, and how we support all team members, including our contractor community. We appreciate your perspective and wish you the best in your next chapter. With care, – IPSY People Team
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