Very happy here - Customer Service Agent IEM Employee Review

5.0
Oct 6, 2021
Recommend
CEO approval
Business outlook

Pros

Absolutely fantastic! I doubt I could have found a better agency to work for if I spent 5 years looking! I’ve only started working here a few months back, but I’m already in love with it. The pay is excellent, the hours are manageable and employees at all levels of the organization are easy to work with. I’m very happy here.

Cons

I’ve yet to encounter any negatives.

Explore other reviews about IEM

5.0
Mar 27, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule remote okay no commute

Cons

None that I can think of

2.0
Dec 29, 2025
Recommend
CEO approval
Business outlook

Pros

Good salary, colleagues, IT team.

Cons

Bad "leaders", Poor Human Resource, Poor management, micromanagement at its finest, poor communication, no professional growth, unclear expectations, deadlines and goals, toxic environment, it seems promotions are for those with harassment cases, no recognition, no remote work and if they give one remote day, they take it off if there's a holiday on the week (makes no sense), you have to pay to go to work (you have to pay the parking).

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