Upper management is great, but middle management needs to change a few things. - Anonymous employee IDEMIA Employee Review

3.0
Oct 25, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Upper management has wonderful ideas, is willing to work with all levels of the workforce, and genuinely seems to want to improve things for the company and the employees. Benefit packages are outstanding in comparison to several other companies I have worked for. Time for family is understood without being made to feel like the employee is betraying the company.

Cons

Middle management sometimes listens and sometimes it doesn't listen. Middle management doesn't share much information with their employees unless they have to, even then it is usually at the last minute. Middle management doesn't do much to encourage the lower level employees to do things to improve the company and themselves. Operations is more about putting out fires as they come instead of anticipating and preventing them. There is little communication between the remote employees and the main offices. Remote employees don't have the same access to company information as those in the offices.Some lower management seem aware of the problems, but are worried about losing their current positions or losing their jobs completely. IT doesn't seem to have enough resources to keep up with the company needs/wants and still have good balance with their personal life. Upper management seems ignorant of how middle management handles their employees. I'm not even sure upper management has tried very hard to see the problems considering some of the problem middle managers/supervisors are in the same or higher positions.

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5.0
Jun 29, 2026
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CEO approval
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Pros

Great work life balance Coworkers were super friendly

Cons

None that I can think of

3.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and get dispatched to customer sites. Getting time off was never an issue. Peers are supportive and helpful. Great work/life balance.

Cons

Wish I were still there!

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