A sweat shop but in a nicer environment. - Work Comp Claims ICW Group Employee Review

2.0
Jan 3, 2011
Recommend
CEO approval
Business outlook

Pros

Flexable schedule (depending upon your supervisor), pleasant surroundings, great co-workers. Room for advancement, unfortunately due to the high turnover.

Cons

Severely understaffed for the amount of work in every area. Constant unmanageable backlog. Micromanaged. Lower than average pay. A department manager and VP who are more interested in advancing their careers than making sure their department is adequately staffed.

Explore other reviews about ICW Group

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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