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      ICW Group

      Engaged employer

      ICW Group reviews

      Dysfunctional company and team - Human Resources ICW Group Employee Review

      2.0
      May 5, 2020
      Human resources
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some wonderful people at ICW that have integrity, smart and care.

      Cons

      Smoking mirrors, try to make everything sound great with posts on LI, FB....but really the truth is senior leadership overall is poor, not held accountable, bad decisions, dysfunctional - lack of trust and gossip about each other, profit from working people with reduced staff and direction. Constant disrespect within leadership team...promotions happen to those who have performance issues. HR team has experienced high turnover, poor leadership, not held accountable, disrespectful, dysfunctional, low scores on engagement.

      Explore other reviews about ICW Group

      5.0
      Jun 12, 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      Jun 8, 2026
      Claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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