Should be a great place to work... - Claims Assistant ICW Group Employee Review

2.0
Jul 5, 2019
Recommend
CEO approval
Business outlook

Pros

Safe, clean working environment. Benefits and flexible working hours. Some pretty darn wonderful people.

Cons

Newer building for claims feels more like a sales boiler room amplifying voices and creating an uncomfortable work environment. Supervisors lacking the knowledge and substance needed to create a team environment. Managers creating a hostile work environment between teams and departments. Pay extremely low and raises not based upon actual performance. Top performers overlooked for years when being considered for promotional positions. Immature supervisors and managers whose behavior lacks professionalism and intelligence needed to successfully guide employees and create a stimulating and productive work environment.

Explore other reviews about ICW Group

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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