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      ICW Group

      Engaged employer

      ICW Group reviews

      ICW Group is making changes, but change should first come from within - IT Technician ICW Group Employee Review

      1.0
      Apr 16, 2009
      It technician
      Recommend
      CEO approval
      Business outlook

      Pros

      ICW intends to become a big company and is rapidly expanding its horizons which includes new technology. Also, ICW does not want to lay-off anyone and is doing well financially. There is one manager in particular who I find to be a real asset to the company. That one manager definitely seems to care about the employees. ICW respects their clients and gives excellent customer service.

      Cons

      ICW is not very work/life balanced. ICW intensely micromanages its employees. There tends to be a great deal of office politics, rumors and other negative workplace dramas that impact morale.

      Explore other reviews about ICW Group

      5.0
      Jun 12, 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

      Cons

      Nothing- None at this time.

      3.0
      Jun 8, 2026
      Claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Triage department does some of the initial contacts.

      Cons

      Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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