Great Salary - Head of Delivery ICS.AI Employee Review

I have been working with ICS.AI for a few months now and whilst it's a bit chaotic at times I know this is because of a lot of change. Change doesn't happen overnight and this means it can be frustrating sometimes but when you look back and see where it's come from to where it sits, you can see improvements. The people make ICS.AI what it is, from the leadership team down. I don't feel like the CEO is this scary person I can't speak to, and that's really refreshing. He's the sort of bloke you could go for a beer with. We are being asked a lot for our feedback at the moment from the HR team and I've never felt like I've been given more value to how I think and how I feel. Everyone is taking really good care of me. The intentions are all good and the growth plans the company has are genuinely exciting. I can forgive a bit of madness here and there for the plans of the future.

The systems aren't used right and some of our resources could be deployed better. We need to grow a bit more and reflect on how we do things, plan the changes and communicate how they're going to happen. Benefits could also be better, because the salaries are good and so are the holidays but I think we are missing things like medical, pension etc that would be all the better for us.

The company is in a bit of a transition phase at the moment, moving from start up to scale up phase. I think the biggest pros right now centre around there being a great team in place, all pulling in the same direction. The company also fosters a real sense of empowerment, and if you have good ideas then management are happy to discuss, and if it makes good sense, go ahead and implement. The SLT are all very visible and approachable which is always nice. So far I've really enjoyed my time with the company.

As mentioned by another review, there could be more on the benefits side to help the company compete with larger corporates. Sometimes you get involved in things that wouldn't traditionally fall under your job title - I quite enjoy this but I totally get it's not for everybody, the SLT are aware of this and things will change as the company grows.