Not for all, Perfect for some - Anonymous employee ICG America Employee Review

5.0
Jun 1, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A great company if you're willing and able to contribute. Company favors performance based compensation and top employees tend to make more here than they might elsewhere (sometimes by an order of magnitude). Annual bonuses in particular can be very substantial. Employees are encouraged to speak their mind and senior management has a true open-door policy. Multiple top employees have been with the company for 5+ years. Probably throws the best holiday party of any company in Austin.

Cons

This isn't Dell. Not a place for someone who wants to hide in a cubicle or who isn't willing (or able) to meaningfully contribute. Management is unafraid to explore new opportunities which can sometimes lead to a competition for internal resources. Company talent is spread across multiple offices in the U.S. and Canada making key resources sometimes difficult to access.

Explore other reviews about ICG America

5.0
Dec 17, 2021
Recommend
CEO approval
Business outlook

Pros

-Really nice managers and team lead - Good Pay for fair work - Relaxed work environemnt

Cons

- Additional responsibilities outside of phone service can be too time consuming - Sometimes call center got overloaded with small staff

3.0
Feb 9, 2026
Recommend
CEO approval
Business outlook

Pros

Good company to start off as, for call center role

Cons

no benefits at all available

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