Pros
Coworkers are generally kind and supportive on an individual level
Work can feel meaningful when focused directly on helping students
Good short-term experience for people early in their careers who need something on a resume
Cons
Severely inconsistent hours and pay, making it difficult to rely on this job for basic financial stability
Constant last-minute callouts from staff or students that employees are expected to absorb or “fix” with little notice
Regular pressure to work outside of scheduled hours (late-night messages, off-the-clock problem solving, weekend issues) without compensation
Poor boundaries between work and personal time; availability is often treated as an expectation rather than a choice
Frequent role changes without clear communication, updated job descriptions, or pay adjustments
Employees are expected to take on responsibilities outside their role with no additional pay or recognition
Disorganized operations and reactive management, leading to ongoing chaos rather than proactive planning
Advancement opportunities are vague or nonexistent despite increased workload and responsibility
Lack of transparency around staffing decisions, restructuring, and job security
Workload is uneven, leading to burnout for some while others are underutilized
High turnover and low morale are normalized instead of addressed