Didn't love the struggle, but love the Human Magic! - Client Services Lead Human Magic Employee Review

5.0
Apr 11, 2025
Recommend
CEO approval
Business outlook

Pros

Working at Human Magic has pushed me in the best possible ways - I’ve grown a lot here, both professionally and personally. It’s been a really meaningful part of my career. The vibe across the agency is super collaborative. It doesn’t matter what team you’re in — people are kind, smart, and genuinely want to do great work. There’s purpose behind the projects we take on, and you can feel that. We’re working with brands and organisations that actually care about the impact they’re making, which makes the work feel even more worthwhile. And true to the name, it really is a human place to work. Leadership is thoughtful, open, and respectful of your time and life outside of work. You’re trusted to do your thing, and there’s space to grow and explore what works best for you. Also worth saying: our new owners actually give a damn — about the company and the people. It’s rare, and honestly, really refreshing.

Cons

If you’re thinking about joining Human Magic, here’s my two pence: things move quickly and sometimes you’ll be pulled in a few directions at once. It’s the kind of place where the pace keeps you on your toes, but if you enjoy that, and like a bit of variety in your day, it can be rewarding. That said, not everything is neatly mapped out. Processes are still evolving, and sometimes you have to figure things out as you go. It can feel like juggling a few things at once - exciting for some, but a bit overwhelming for others. So if you’re someone who’s flexible, enjoys getting stuck in and doesn’t mind a bit of unpredictability, you’ll do great here. It’s a place where you can really thrive if you embrace the pace.

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Human Magic Response
1y
Thanks for your review. We love the advice to potential joiners. With all of our new clients the pace is fast (sometimes frantic!) and the optimisation of processes and resources is hopefully getting better by the day. Keep up the great work and thanks again!

Explore other reviews about Human Magic

5.0
Apr 10, 2025
Recommend
CEO approval
Business outlook

Pros

In the 3+ years I've been here, we have been in a constant state of change. Up until about a year ago, it was change for the sake of change in an environment of fear-driven decision making, nepotism, and discrepant communications from leadership. Since our new owners came on board, there has continued to be change. BUT things we actually needed, with purpose and meaningful results. I cannot say this loudly enough: best case scenario. I have stayed for the people, and I feel fortunate that I did because I work with some incredible people, and it finally feels like the agency acknowledges and reflects that. Other pro's: - the work is meaningful - all the things I love about brand but with a deep focus on human insights that provides benefits to humans. - generous PTO and great flexibility, love the remote work setting with annual opps to get together - voices are now heard and ideas are welcome - we're able to drive change - get to work with some really smart, interesting, and all around cool people

Cons

We're rebuilding with intention, and in a period of transition. This can be messy and frustrating at times, but the outcomes will be (and have been) worth it.

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Human Magic Response
1y
Thank you. It's great to be back on track and to read about the impact of everyone's efforts on our own humans. We'll definitely keep being transparent and thanks for helping to put the wind back in our sails!
1.0
Apr 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Due to the global job market you will get to work with some smart, creative people that are also stuck working here.

Cons

There are too many to list. The agency changed from Ph.Creative to Human Magic in response to a new CEO and more importantly a flood of negative reviews (that have now since vanished from Glassdoor) accurately identifying all of the issues within the agency. Rather than address these issues over the years the agency name changed and they've doubled down on 'magic' which is a combination of: - burning talented people out - bait-and-switch tactics - misrepresenting resources, clients, and results This place is the reddest of flags. For an employer brand agency stressing authenticity they don't even cover their tracks with positive Glassdoor reviews coming from leadership posted on the same day.

7
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Human Magic Response
1y
We’re sorry to hear that this was your perspective, though it doesn’t reflect the culture or experience that the vast majority of our team shares. While we respect your right to share your opinion, there are claims in your review that don’t align with the reality of how we operate or treat our people. We take feedback seriously, but we also feel it’s important to correct the record when a review misrepresents who we are. At Human Magic, we’re building something special—rooted in collaboration, trust, and high standards. It’s not for everyone, but it’s a place where great people come to do the best work of their careers. We wish you well in your future roles and hope you find a team that’s the right fit for you.
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