Supportive Team & Great Culture, But Upper Management Falls Short - Front of House Team Member Hub Box Employee Review

Unfortunately, upper management felt disconnected and often seemed indifferent to staff concerns. A big issue was the removal of the service charge policy, which instantly cut weekly tips in half, a huge blow to morale and earnings. Additionally, the tip-sharing system is skewed in favour of kitchen staff, with tips distributed by hours worked, despite the front-of-house team directly generating them. A new menu was also rolled out with zero communication or prep, which made it frustrating for staff and confusing for customers.