Employee's overworked, only patient perspective and money matters - Patient Care Assistant (PCA) Houston Methodist Employee Review

3.0
Jun 10, 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits Decent pay Co-workers generally good to work with

Cons

Employee's are just a number, we're used and abused. You're often set up for failure and then they get mad at you when you don't produce a miracle. Ex: Snowpocalypse in Feb 2021 Methodist waited till 4pm to tell us we were on lockdown. Every other hospital in the area called in their disaster team the day before and were well prepared. Houston Methodist however...... We were not allowed to stay at the hotel across the street, nor go to the store for necessities. We were not allowed to leave for anything, we could not even go to our car to get supplies from it without a security escort. The "beds" they provided were cots (many broke during night, or were already broken when received (and you were packed shoulder to shoulder in conference rooms with other employees)), or exam tables that were about as comfortable as sleeping on the hard floor. The "food" was worse than prison food. Spaghetti with a tsp of red sauce for dinner, decent breakfast, lunch white bread w/tiny spoonful of pb&j with Oreos or chips. People who could not eat that food went without eating. Many people did not even get an opportunity to shower. If we did not have someone available to bring us supplies, we were SOL. Me along with many others slept in the scrubs we had worn all day, and had to continue to wear them the next day for our shift. All they care about is money, patient perspective, and their HCAP scores. They take away patient rights and try to convince them that their way is helping them. Ex: Completely alert and oriented patient not on any altering meds, stable vitals, ambulatory, and not a fall risk still MUST have a bed alarm on. If they refuse, it gets escalated to management who then comes and attempts to either brainwash or break them down into allowing the bed alarm. I have had patients from prison say that staying in this hospital is worse than prison. They boast about having a "patient centric" culture, but don't actually care what the patient wants or needs. Patients are often discharged too early so they can make room for another patient, only to have the previous patient come back a couple days to weeks later for the same issue that was not fully resolved in the first place. Methodist wants things their way, and only their way with no regard for what others think or feel. We're overworked with little reward. If you get injured on the job, they will find every reason not to support you or handle it. They somehow turn the blame to you so that it is not their responsibility. No support from upper management, they're honestly just a bunch of snakes. They truly follow the "customer is always right" so you get abused on the daily from patients with little support. Management just askes "What could you have done better?" They don't actually want diversity and inclusion, or follow their values. It's all for show to draw people in and make themselves look good so they can make more money. If you don't fit in their little box, they will find a reason to fire you. Any research or discoveries you make while working there, Houston Methodist owns and will take credit for. They legit make you sign a contract for that.

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Houston Methodist Response
4y
The comments shared are not consistent with our I CARE values; we value and appreciate employee feedback and continue to meet their needs.

Explore other reviews about Houston Methodist

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Bonuses, work and life balance

Cons

Not too many cons to say

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Houston Methodist Response
1d
Thank you for sharing your 5-star experience and for your time with Houston Methodist. We’re glad to hear you appreciated the bonuses and work-life balance. Providing a supportive environment that recognizes our employees’ contributions is important to us. Those looking for their next support services careers can visit https://www.houstonmethodistcareers.org/jobs/support-services/
5.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This organization has created an intentional culture through its' ICARE values. The ICARE values are truly modeled throughout the organization at all levels of leadership. Also, the organization has numerous career development and leadership opportunities for all employees no matter if you are clinical or professional: Some of the top highlights include: • Caring leaders who are responsive and understand the needs of the business. • Great longevity among many employees, who can share great business insights • On-spot recognition opportunities from leaders and other employees through our Bravo Recognition program • A progressive healthcare organization that is tapping into AI • Wonderful visibility from the CEO, Dr. Boom, who attends New Leader Orientation in person. • Talented team members, who are best in class in their respective industry • Flexible working conditions for positions that are eligible. • Varies engagement events that are held through the hospital network, including employee resource groups.

Cons

No cons, a very progressive organization.

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Houston Methodist Response
1mo
Thank you for taking the time to share your positive experience at Houston Methodist. We’re proud to hear that our I CARE values, caring leadership and commitment to career development have made an impact. We appreciate your thoughtful suggestion around structured career paths and remain focused on expanding skills-based career ladders and development opportunities that support both growth and mobility across the organization.
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