Pros
Lot's of training and my manager at the time really cared about what we were doing and how we could best assist our customers
Cons
Teams were very segregated, even within your own team it would feel like pulling teeth if you asked in chat for help with something. I would sometime go against what a "supervisor" said we should do as it just did not sit right with me.
Example : Senior citizen customer who had limited mobility was moving out of service area (her kids were moving her closer to take care of her) but she could not physically walk around the house to collect/disconnect hardware that belonged to Hotwire. My manager was on time away, and another manager wanted me to tell her if she doesnt she would face up to $300-500 in Unreturned Equipment Fees and that there was nothing else we could do. I was not happy with that at all, I was able to reach out to the on site manager for that community and they were more than happy to stop by that customers house and help collect things. The poor lady was in tears for how we were able to help.