Pros
they seem appealing, offering a meal for every shift worked, they have nice perks like monthly outings... we got to see Avengers: Age of Ultron the day before it was released to the general public when they rented out the theatre... all seems really cool, until you find out it is to compensate for the deplorable way they treat you "by policy".
Cons
They have a SIGNIFICANT problem in providing training. The trainers do their best, but they are tech support folks who came from the floor to train poorly planned and executed training programs. They know they need a REAL training program, and they are trying to hire a Director of Training, but until then, they find it easier to fire people for "not following policy" when they have not properly trained on it. Also, when warned, I asked for remedial training... they said "look at this web page"...and that was all the remedial training there was. I got a GREAT 90 day review after that, so I decided to move the 50 miles closer to my job, and the day after I moved, I was fired for this same "problem"... I asked to review my infraction and defend myself, and they said "there is no point, you are terminated." Beware people, they have an employee to Supervisor ratio of 30+:1... there is NO company I know of that finds that to be an acceptable level of supervision and support. There are far more cons.... security tickets having to wait 2+ weeks to be addressed, Support procedures that tell a tech to put a customer on infinite hold if they request a supervisor or Manager... the list gose on...