Pros
When you're off, you're off. No overtime. Reasonable training program.
Cons
- After one week was informed pay would be tied to performance (number of ticket resolved per hour). Unusually high number considering the position includes debugging customer applications and server issues. And if you are not making that number after a couple months, your terminated. - Was informed after a week that I had to make a phone call to request taking my break, going to lunch, and using the bathroom! Was informed to be prepared to wait 15-45 minutes for a manager to call back giving permission to use the restroom. - The free lunch when I was there was bologna sandwiches with exception to one day of the week. The "free lunch" is the poorest employee comp I've ever seen. It was insulting. Would have been better off with free snacks or nothing. It makes for a very bad impression on new employees.