High expectations and heavy workload with a layoff as a reward - Credentialing Specialist Host Healthcare Employee Review

When I started at Host Healthcare, I absolutely loved it. I felt like I mattered as an employee, like they genuinely cared about every person in every department. They were supportive during onboarding and understanding throughout training. I had plans to stay on long term and work hard for them because I felt genuinely valued as an employee and it seemed like they cared about the people and culture. I was excited because it was rare to see the positivity and support that Host Healthcare offered in the past - but the rose colored glasses came off after some time, and eventually the company showed true colors and topped it off with incredibly disappointing, zero-notice layoffs. Be Ready for Layoffs at any point: Management and upper leadership spent a lot of time saying everything is fine only to have 2 big layoffs in a period of 5 months (one in October 2023 and another in March 2024). Leadership assured everyone prior to the layoffs that they appreciated every employee and didn't expect to have layoffs like other companies were. Then one day in October, employees logged on to be completely blindsided. This exact situation happened again to even more employees in March 2024. They may say that layoffs are difficult, that they try to build trust and provide full transparency but it's just to save face. When asking leadership tough questions in the Q&A, be ready to get glazed over, vague answers (and that's if they answer the question at all). Unless it's funny stories or questions, because then you'll get a full, detailed and in-depth response. They hire recruiters like crazy and layoff everyone else. Host Healthcare proved they don't care about their employees when the layoffs came with no notice and no explanations other than a tiny note about the declining market if you directly asked. At least have some tact and warn people who's livelihoods are about to be trashed. In regards to the company culture: They try to promote inclusivity and in-person support by throwing big gatherings and in-office events/lunches (for local San Diego employees and 'encouraged' for anyone that is not local.) The company only recently started hosting events in other cities that have a higher concentration of workers (after a lot of pressure and frustrated feedback). They had a company milestone 'celebration' that was a several days long, mandatory event; it was over the top, huge and lavish. Sales/Recruiter high performers go on expensive vacations as incentive and reward. However, other departments (specifically speaking for credentialing) as a reward, get a little work event - mostly a 1-hour 'crafts workshop' and an incentive 'raffle' once a quarter. In regards to the credentialing department: They have unreasonable expectations for every position in the department and the expected workload per week has only ramped up with time. Leadership will talk about how they value work-life balance, and then turn around and continually raise the workload expectations so high that getting things done is exhausting and stressful every second of every day. There is barely any overtime allotment, which is frustrating with the work load expectations. Workers in a credentialing position, at any level, can expect short turnarounds and timelines. Cross department interactions can be great or awful depending on the situation and person, which only adds to the daily stress. As a note: they do promote people who are good workers (if there are available positions), but after a certain point there isn't any further advancement in this department. In regards to Benefits/PTO Policy: Recently the company moved to a 'Flexible PTO' policy (stated as similar to unlimited), but it's nowhere near unlimited or flexible. Company holidays are significantly fewer than in past years, which is a shame. Medical benefits offered are fine at best. The sick leave time is a good amount. Overall: The market for travel nursing is volatile and on a strong decline, and it shows. This used to be an amazing company with great values and a very strong workforce that was loyal and excited about the company's future. Host Healthcare proved their need to stay profitable with a complete lack of transparency, failure of communication, disregard for their employees and by downplaying the likelihood of layoffs. The compensation is not there for what the job expectations currently are as a credentialing specialist. I am thoroughly disappointed in the company and cannot recommend this job.