Pros
A non labour intensive job. A sit down job. There is no uniform policy. There are flexible hours for evening and night work.
Cons
There is no home/work balance. Bullying occurs when refusing to do overtime. Incentives are non existent. Instead of celebrating successes the company relies on 'naming and shaming' when employees find it difficult to hit targets. Far too many problems with equipment both in the hospitals and the call centre. No back up from team leaders or managers. Very poor training. Extremely 'clique' environment. Seats in the call centre cause back problems. Far too many packages to learn with confusing directions for patients. Poorly designed telephones at bedside. T1's are difficult to hang up for patients and T2's have a design flaw in the telephone handset. Poor and inconsistent help from team leaders on handling complaints and faults with different team leaders giving conflicting advice. Poor air quality in the call centre. Pay days vary with one month paid on 25th and next month could be paid 30th. Very poor customer care, more interested in hard selling than solving problems with the equipment or helping the patient with setting up the bedside unit. Incentives are supposed to be optional but management make it obligatory.