Focused on growth but not on basic functions/communication between teams - Customer Success Manager Hopin Employee Review

Thank you for taking the time to review us, we value your feedback. And thanks for acknowledging our efforts towards implementing benefits that have an impact. We are actively working on many of the areas you mentioned this quarter that will make progress toward solving your concerns. We're creating an onboarding experience that is team-specific that will immediately follow our company-wide Hopin Academy for new hires - some teams have already started working on this. We also hired our first Head of People Development a few weeks back, who will be focused on our learning and development strategy and development for all of our Hopineers. We know Hopin’s hyper-growth can sometimes make the company org structure and team responsibilities feel unclear, and we’re also actively working on that. We recently expanded our internal comms team to help with facilitating better communications between teams, and are considering several ways to communicate product changes more widely and transparently because we know there’s a need for it. We’re still a startup but we’re growing up very quickly and working on improving our internal comms every day! If you are comfortable, and would like to share any more specific information, please reach out to me, or to the People Partner for your team, Marissa Pennypacker. We’d love to talk further with you. Yessica Gonzalez