Literally the worst employment experience of my life - Customer Experience Associate HoneyBook Employee Review

HoneyBook has an amazing culture with genuinely kind and incredibly smart people who bring a wealth of experience to the table. Leadership listens to employees, and the company’s mission is truly energizing—it’s all about supporting a community of independent businesses so they can focus on their craft. It feels rewarding to be part of something that has such a meaningful impact.

Because the team is split between San Francisco and Israel, communication can occasionally slow things down. That said, everyone is very collaborative, and people make a real effort to bridge the distance, which helps a lot.

I was an employee here for many years, and it wasn’t all bad. The early days were genuinely strong - great culture, supportive management, and a product that had promise under leadership that actually understood the market. My manager cared deeply about the team, and the camaraderie among coworkers was real (though at times, it felt more like trauma bonding).

Unfortunately, things changed after covid. Leadership started focusing more on vanity metrics and boasting about financials, while the product quality noticeably declined. The culture also took a hit, I personally witnessed the People team gossiping about employees over Slack, which felt unprofessional and disappointing. There’s also a strong sense of favoritism across offices, with hiring practices that often seemed more based on referrals than qualifications. That’s reflected in the growing number of bugs and slow product performance. Accountability between teams is severely lacking, and it often feels like U.S. employees are left to manage the fallout from decisions made elsewhere. Promotions and raises are rare, if not nonexistent. Multiple times, I was told I wasn’t doing enough to “deserve” a raise, but was offered company stock instead, with promises that it would be worth more in the future. Based on the company’s current trajectory, I’m not sure that was sound advice. Communication and empathy have declined dramatically, and the leadership team doesn’t seem to understand the market they’re building for. Requests for U.S.-specific resources or context are frequently dismissed. The product itself is slow, increasingly unstable, and plagued by outages. It’s frustrating to see a company with so much potential fall into this state.