Pros
*****FIRST OFF******** Do not read the fake reviews written by this company. Most of the 4 or 5 star reviews are fake, and meant to bury the 1 or 2 star reviews. You'll have to do some digging if you want a genuine review This is probably the best call center job you'll find (at least in San Diego). They have a 7 day training/classroom program and you have about 2-3 months to hit the quota before you're let go. The sales managers will listen in on your calls and give you advice to help you develop and get better at sales. I will say they do play favorites on who gets more attention but if you put in the effort and heart, then usually they'll give you attention. It's a good environment to work in (for a call center). People there are generally lively, upbeat, and have a positive attitude day in and day out. Commissions are good...if you can become a top salesman. You can make 110% of the commissions, but most people end up taking about 60-70% home. Commission percentages are based on your weekly sales numbers. You're getting $8/hr, 35 hours a week (this can move up to $12/hr as a senior salesman). Your commission quota is $1000/month, and most of the time, you will take 60-70% of that home each month. The typical salesman make about $1500-$2500 a month. Top salesman are making 60 or 70k a year (only the top 5 make this kind of money).There are about 60 reps, and the majority of them (50 out of 60 reps) do not make more than $2500 a month.
Cons
Cold calls suck in general. You're expected to make at least 120 cold calls or have at least 3 hours of talk time. If you hit your sales quota, they don't really care how many cold calls you make. Every month, you're given a list of about 10 states to call. Basically you're going to call any and every real estate agent in the nation (multiple times each year). The biggest problem is that there are about 30 other people on your team calling the same exact states. So not only are you competing with people in the company, but you're also competing with... other real estate marketing firms (there are more than 15 big companies out there). There were some days that I called an area where no one else on my team called, yet Zillow or Trulia called them already. So realistically, an agent could get called 10 to 15 times in a week already, in an area you haven't called yet. Even if they're interested in marketing services, they are solicited so often (by homes.com and other companies) that most of them don't pick up the phone. Which brings me to the next point- homes.com is a pretty big player in the market, but they simply cannot compete with Zillow and Trulia. While the managers have a positive mentality on this, they know it's true, and there were many times that we had to lie just to close the sale. Some people take the approach of only calling current Zillow/Trulia customers, and while this does work, it is something more for the seasoned salesman there. If this is your first job in a call center, may God have mercy on your soul. Cold calling day in and day out truly sucks, especially when no one really needs your product nor are they interested in hearing about it. Homes.com looks good as a perspective employer (and in reality, it IS better than most other call center jobs out there), but most people end up leaving there after a few months. It's one of those jobs that you only take if you need, and you'll be out of there the minute you find a better opportunity.