4y
I'm really sorry that's how you feel over a year later, but I appreciate the feedback. You know we care deeply about our team, and we do our best, even in very challenging times.
We've been very open with the challenges we and our customers faced last year. In April of 2020, over 60% of our customers were closed, with no idea when they would re-open. It was heartbreaking. Like many companies faced with extreme uncertainty, including tens of thousands of our small business customers, we made a very painful decision and said goodbye to a tremendous number of great people--close to 30% of the company. It was certainly the toughest decision I've ever faced as a CEO, and I hope we never have to go through that again.
As things recovered, we actually have hired a number of people back to the team, which has been awesome. Many others were happily employed in new jobs, and we're excited for them there (though we miss them). But last year also forced a restructure of a lot of our team, which meant we didn't have the same positions available for everyone.
We're very fortunate to be in a different position now to be investing to help Main Street recover and thrive. We are actively hiring and growing to serve small businesses, but it doesn't make the pain of last year any better.
In regards to pay equality, we take our pay and benchmarking very, very seriously here. We are rigorous in our offer process, and continue to do bi-annual reviews to make sure that we are paying in-line with our comp benchmarks, and to review levels across the company. Fairness is a core operating principle for our compensation practice, and will always be.