Avoid at all cost - Customer Service Representative Home24 Employee Review

1.0
Jun 16, 2023
Recommend
CEO approval
Business outlook

Pros

I am not sure I can remember any pros of working there

Cons

I've worked at Home24 3 years ago and it was the worst work experience I ever had in my life. Not sure if it's the same today but, at my time, there was a lot of micro-management (your boss sitting behind you while your at your desk to watch you work just because it's fun?), misogyny (that was already raised with HR), very inappropriate jokes, and overall a very poor structure to support employees. You're just a number supposed to produce as much as you can but they never take into consideration the poor material you're supposed to work with. All of their system is really old and really slow but then it's somehow your fault if you can't reach their department goals. The team atmosphere was very divided and it felt like being back in highschool. The customer service is also very poor with very few processes in place to actually help the customers. While I was there for only a few months, I was so stressed out by the environment that I started to become physically sick. I ran away as soon as I could and honestly so glad that I did! Stay as far away as you can from them (above all if you're in the international team!).

avatar
Home24 Response
2y
Dear former Homie, Thank you for sharing your feedback on your past experience working in Customer Service at home24. We appreciate your input, and we apologize for any negative experiences you had in your time here. We take your descriptions very seriously. Active employees are strongly encouraged to report any form of violations of our Code of Conduct or discrimination through our whistleblower hotline or anti-discrimination survey. Even if your account is in the past, we would still like you to contact us directly so that we can better understand and respond to the situation. You are welcome to contact Ledis from the People & Organizations Team (ledis.celorio@home24.de). She is one of our Business Partners and directly supports our Customer Service leaders. We continually strive to create an environment that supports our employees and place great importance on ensuring that discrimination of any kind has no place in our company. Our commitment to diversity and inclusion is anchored in our corporate values and is supported by our Diversity Committee. Thank you for bringing these issues to our attention, even after some time has passed. Your feedback remains valuable to us, and we are committed to driving positive change within our organization. Your People & Organizations Team

Explore other reviews about Home24

4.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Home24 is a place where flexibility is genuinely respected. Europe remote options are real, not just on paper. The people put the human side first, which makes collaboration feel meaningful and the day-to-day enjoyable. There is real room to grow, take ownership, and do thoughtful, impactful design work with great tools to support it. The benefits package adds up too ( gym, transport, and bike covered.. etc) Overall a good place to grow as a designer, especially if autonomy, and ownership matter to you

Cons

On the flip side, salary is below market rate for Berlin

3.0
Jan 17, 2025
Recommend
CEO approval
Business outlook

Pros

Good development of beginner and midlevel skills okay-ish money

Cons

No real seniors who behave like seniors No real technical leadership, A lot of Ego. Compensation is lacking when it comes to benefits and money. Competition offers more. Company was never profitable.

See reviews by: Helpful|Rating|Date|All