It can be rewarding, but is very stressful and you dont get enough compensation and recognition for the work. - Anonymous employee Home Instead Employee Review

3.0
May 24, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Get to meet some wonderful seniors and flexible schedule and medical insurance. They try to match your personality with the client's.

Cons

Get to meet some cranky seniors that mistreat you and abuse you emotionally everyday even when you use all the techniques to deal with dementia and alzeimers. ( some of the staffers wont care much about that cause they think its part of the job. Not enough compensation for all the work you do. Staffers don't give enough information about the client you're going to and you can find some " surprises". Good or bad ones Its really emotionally demanding.

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5.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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