Caregivers deserve better, Clients Deserve Better - Care Giver Home Instead Employee Review

1.0
May 7, 2024
Recommend
CEO approval
Business outlook

Pros

Meeting new people Flexibility in schedule

Cons

Pay is unlivable Mileage reimbursement to and from client locations are NOT included/reimbursed Company does not care about the clients well being they only care about getting money Company does not care about care givers safety and wellbeing as they send caregivers to sexual predators/clients that are sexually assaulting or verbally assaulted by clients The pay given to caregivers per the pay the clients pay the company is unacceptable Clients are consistently getting new caregivers or shuffled around all the time The smock top provided is the worst for summer time They violate the pay rate/pay system by ensuring that you physically see the client before clocking in/getting paid> Not once you arrive to the clients house after driving 45+ minutes to an hour to get there... Never got my pay raise I was promised...

Explore other reviews about Home Instead

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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