CNA I went to apply and went through7 hours of orientation and no pay and no job! - Caregiver, CNA Home Instead Employee Review

1.0
Oct 12, 2017
Recommend
CEO approval
Business outlook

Pros

I have no reasons to work here! Case managers seem to busy to take time to call They constantly advertise they have jobs The application on line is difficult to get it to go through Always error messages when filling out application

Cons

The application always has error messages It’s very time consuming to fill OT out Then there are no call backs When you do meet Cas managers they tell you how wonderful you are and then they don’t bother to call you back

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5.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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