High salary, but unfair treatment among workers - Service Coordinator Home Instead Employee Review

1.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

One of the biggest advantages of working at Home Instead is the competitive salary and the opportunity to gain meaningful experience while helping people. I also appreciate the chance to build strong relationships with clients and grow both personally and professionally in a caregiving environment.

Cons

One challenge I noticed is that communication and opinions within the workplace can sometimes become one-sided, where decisions may rely heavily on one person’s perspective. This can occasionally lead to misunderstandings or people feeling underestimated. However, I believe open communication and teamwork can help improve these situations.

Explore other reviews about Home Instead

5.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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