Supportive when it suits - Carer Home Instead Employee Review

2.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Matching of client is well thought out generally. Support visit from senior staff is brilliant and helpful as they are aware of the daily functions and possible frustrations that can be encountered as a lone worker.

Cons

Senior management is as supportive as you are useful to them. If transparency is what you are looking for in terms of payment structure and leave pay don’t expect a concise answer. When challenged about how payment is worked out one gets pushed from one department to another with a daily rate based on 10-12 hours but leave pay based on 8 hours which leaves the employee out of pocket every time. If one wants a direction change in career this is not even considered as an option and one gets pushed out without any further dialogue. Senior management doesn’t even have the courage to address one personally and has staff members that were in the onboard meeting at the same time do the dismissal. When addressing the clients family there was also bullying tactics trying to force issues that had no bearing on them as the contract was expired

Explore other reviews about Home Instead

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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