Great Work Life Balance - Customer Success Manager Hitrust Employee Review

The team is great, including management. They are very helpful and give you the tools and support needed to be successful. Customers are very responsive and have a generally good impression of HITRUST and are open to outreach. HITRUST is a small company, but it feels like a big company due to the name recognition in the Healthcare industry, and is becoming more recognized in other industries, as HITRUST has become industry-agnostic. Expectations are very transparent, which makes for a great work environment. Quotas/numbers to hit are realistic and achievable, with most customers actively pursuing HITRUST certifications on their own volition and rarely abandoning their efforts. Overall, it is a great place to work!

Between multiple customer calls a day, regular daily activities in Salesforce, and a flood of emails from customers in need of support tickets, and questions about the platform, the workload can be a lot (although it is manageable). There are not many avenues to advance higher in the company (promotion-wise), since it is a smaller company and each team is not huge from a head-count perspective.

Once you understand the system, everything else becomes easy.

Low pay compared to the rest of the company.