Pros
coworkers, some benefits, not much else
Cons
Low pay, no movement for career growth, AI implementation training disguised as an improvement when you can see the support teams are being asked to train the AI in order for it to replace them, gaslighting from management that everything is fine when customers are extremely unhappy and only the front line workers have to deal with that anger day in and out, as others have reported critical thinking and feedback with genuine process improvements are not ignored, which would be bad, but literally punished. I am only here because I haven't been fired yet and I'm looking for something else in a challenging job market