High Turn-Over. High. Astronomical. - Account Manager Hilb Group Employee Review

1.0
Sep 6, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work (in the beginning).

Cons

Remote work is being taken away and we are being asked to return to office on a hybrid 3 days in office. When our company was acquired by HILB, we were promised no changes, business as usual. Since the buy out, ten account managers have quit due to all the changes. Hiring process is daunting… and managers are always missing and so out of touch with the employees’ suffering. We were always promised bigger and better things, only to be constantly let down. Employee turnover is alarming and management blames the employment market but it’s management themselves that are causing people to leave. Benefits are outrageously expensive. Everything is so negative. The only time you hear from management is when they let you down and/or tell you of something you didn’t do correctly… and the only time they hear from you after months of begging to speak with them is when you send them your resignation notice. Spare yourself the negative culture. Your mental health will thank you.

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Hilb Group Response
2y
Thank you for taking the time to share your experience with us. We strive to be open to input and constantly enhancing and improving the associate experience. In doing so, we take your feedback very seriously and are committed to creating an environment that benefits all of our team members.

Explore other reviews about Hilb Group

5.0
Jan 19, 2026
Recommend
CEO approval
Business outlook

Pros

Very uplifting team, nice upper management, open to ideas

Cons

In office policy enforced most days

1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

There was nothing I liked about Hilb.

Cons

Hilb is an acquisition company and promises nothing will change to these mom and pop companies they acquire. No real training programs in place. There are no training manuals. Main Benefits team in Cranston does not not properly train acquired companies fully on Hilb's systems and processes. You meet with management for interviews to see where you will best fit on their teams and that process has flaws and not always placed in the right team. Lucky to get a bonus or a decent raise. High turnover rates. For a company that sells benefits it costs employees a lot more than they paid with their company that was acquired.

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