Good job, bad management - Air Freight Forwarder Highland Forwarding Employee Review

I have been working at Highland for a few years and can't imagine a better place. There is a lot to learn (some people are not up to the task of working hard and decided to leave), helpful coworkers, supportive managers and caring owners. Every day you get to work on exciting shipments while you enjoy the great atmosphere of this place. I feel there is a tremendous opportunity here for hard working individuals with good work ethic and willingness to go the extra mile when needed.

Sometimes I need to stay overtime to meet the client's expectations but that's part of working in freight forwarding.

Highland Forwarding is a unique company in many aspects - smart & dedicated employees speaking multiple languages, innovative approach to problem solving, caring supervisors ready to help not only with work related issues but family hardship as well, great vision on the part of senior management (6 times listed on INC5000 and new office building with a warehouse being some of their accomplishments). As a small company the benefit package is quite impressive and salary is directly tied to work performance - the more knowledgeable & productive you are the higher your commission level. Strong work ethic, good head on your shoulders and willingness to go above and beyond will get you very far here. You may feel family atmosphere everywhere - kids are always welcome in our office and we have a family outing every quarter. Last but not least, the owner's wife truly takes care of us - kitchen is stocked with 20+ different kinds of coffee, tea, fruits, vegetables, crackers, cookies,... her unique listening ability & converting it into reality is second to none.

Our customer service work is quite demanding - it takes about one year to be fully trained and long hours are often necessary. All of us start at the bottom and then it is up to the individual to make her own path; frequent reviews help in becoming better and more productive. If you are looking for great pay be prepared to wait a few years and work very hard to get there; nothing in life worth anything comes easy!