Questionable Hotel Management Company - Front Desk Supervisor Highgate Employee Review

1.0
Jun 28, 2025
Recommend
CEO approval
Business outlook

Pros

Benefit options are okay, but nothing stellar. Still nice to have things like Healthcare and such with the job.

Cons

The decisions they make for their properties (or at least the one I work under) are completely off the mark for what the individual establishment needs, and it becomes a detriment to employees, guests, and the property itself. One begins to question if it's intentional sabotage or not. They cut budgets while enforcing stupid fees that only harm the hotel's reputation and service - for example, they enforce a $12 parking fee for a hotel that doesn't have any security, cameras, or additional service for its parking lot. On the flip side, they don't provide sufficient funds for a sufficient complimentary breakfast (I believe it's $3 per person when the average is closer to $5-$6), and they've even cut hours to the point Front Desk department employees must now do Breakfast Attendant, Houseman, and Laundry responsibilities, and I'm fairly certain the same can be said for other departments doing other responsibilities. This shatters employee morale, and with strict hour tracking combined with the chaos that is hotel occupancy and starting wages being state minimums, many employees wanna leave as early as one week into the job.

Explore other reviews about Highgate

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

A well-established company that values its employees and provides strong opportunities for professional growth and advancement.

Cons

New to select service, with a strong focus on delivering full-service-level performance as the brand grows.

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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