Sub par customer service. more worried about balancing the check book then serving people. Paradise stream Resort! - Anonymous employee Highgate Employee Review

2.0
Jul 16, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefit package is good, Loyal Positive Management team.

Cons

Constantly telling the customer sorry. Never supplies or product to serve the customer. Budget run Resort, Not built to serve customers. Tell the guest not to come on the 5th week of of any month! They don't budget for that! Room service department, Well, There isn't any! In a couples resort! lol paying hundreds a night for a room and forget your toothbrush? Go buy one! the front desk wont have any. Absurd! Days Inn will give you a toothbrush for goodness sake. Set some standards for your name.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

A well-established company that values its employees and provides strong opportunities for professional growth and advancement.

Cons

New to select service, with a strong focus on delivering full-service-level performance as the brand grows.

1.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Not applicable , the company’s bad reputation is not just rumors

Cons

This company has absolutely no flexibility for employee requests however you are expected to work 7 days a week , 15-18 hour days. Medical restrictions and disabilities don’t mean anything. No compromise on their part. No recognition, No compensation, No mental health support … They will burn you out, not care how their workplace tactics affect you or your work moving forward. They will then set you up to fail then use it as a reason to start the process of getting rid of you. No empathy for people. They refuse to accommodate requests for certain people but then others, no problem. Discrimination & Favoritism, I have never met a group with such evil intentions. All their claims about employees first are farthest from the truth. They only follow policies when it is convenient for them and depending on who it’s for. It’s all about who you know , not what you know Bottom line - the company is a total scam. The less you do the better. The excuses and practices for over compensating upper management is a joke.

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