Good Job Culture, Struggling Adaptability - Icu Specialist Hibu Employee Review

3.0
Sep 27, 2019
Recommend
CEO approval
Business outlook

Pros

- Everyday was something different and it made you think on your feet with the vast amount of systems and programs you would be using. - Learning industry skills and expanding on your own skill set to handle complex issues. - Working as part of a close knit team and everyone working towards a common goal, general friendliness and sociability. - Allowed for self growth and adaptability by taking on different roles and projects when the need arose. Could be overwhelming but was fair once comfortable - Management was understanding and worked to help better yourself and the team overall. - Fooda Pop Up for Lunch was a great way of having lunch!

Cons

- Problems arise when departmental communication breakdowns would get in the way and cause delays to resolutions and simple miscommunications could cause a two day job to turn into a week long one while you tried to figure things out and where it went wrong. - System processing red tape would crop up and cause a simple two step solution you could handle end up adding ten additional steps because it had to go through several other departments to get "notated". - Adding unnecessary steps to processes and beefing up the resolution time, thus causing frustrated customers and reps to wait even longer. - Exec management doesn't seem to have a clear direction at times and it trickles back down when something doesn't work.

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Hibu Response
6y
Thank you for taking the time to share your feedback. It is really appreciated. While we may not agree with everything you have outlined above we will be sure to share with the executive management team within the Operations department. Wishing you nothing but the best in your future endeavors!

Explore other reviews about Hibu

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

reat place to work! They truly care about their employees and create an environment where people feel supported and valued. The managers are amazing—they encourage you, challenge you, and push you every day to grow and succeed. It’s a team that genuinely wants to see you win.

Cons

I would recommend doing a little more research and qualification before passing leads over to the reps. Some leads are labeled as ‘hot,’ but after speaking with them, they often don’t have the urgency, need, or buying intent expected. A stronger qualification process would help the sales team focus their time on opportunities that are truly ready to move forward.

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Hibu Response
5d
We completely agree that Hibu is a great place to work! We appreciate your perspective on lead qualification. Ensuring our teams receive well-qualified opportunities is important, and we’re continually working to improve lead quality and alignment so reps can focus on the most meaningful conversations. Wishing you continued success here!
2.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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Hibu Response
5d
Thank you for your feedback. We’re sorry your experience didn’t meet expectations, though we’re glad you valued the autonomy and product. We take concerns around commission structure, training alignment, and performance management seriously and are actively working to improve clarity, support, and consistency across these areas. Your input on leadership and resources is also appreciated and helps guide ongoing improvements. Thank you again for sharing your perspective, and we wish you the best moving forward.
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