Stressful environment - Customer Service Representative Hibu Employee Review

2.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

Great cafeteria for breakfast and lunch

Cons

Tied to phones all day

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Hibu Response
7mo
Hibu takes great pride in the service we give to our clients, and that does require having a customer service department that is readily available to service and support our clients. We do offer other roles within the company that do not require employees to be on the phone for the greater portion of their day.

Explore other reviews about Hibu

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture. Tight knit family. Be your own boss.

Cons

Trouble getting website adjustments done properly.

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Hibu Response
3w
We love to see that your team is a tight-knit one, and we understand there are areas where we can improve. We would appreciate your input on how we can do better. Please call our HR department at 855-447-4428.
2.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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