Pros
Broad exposure to multiple responsibilities due to frequent operational gaps
Cons
• Management lacks transparency and consistency. Key decisions are often changed abruptly without proper communication, disrupting planning and day-to-day operations.
• There is a clear pattern of unfulfilled commitments. Across three separate townhalls in 2024-2025, leadership announced upcoming salary increments, but none were implemented. These repeated empty promises significantly damaged employee morale and trust.
• Heavy micromanagement is common, with leadership closely supervising even minor tasks. This creates unnecessary pressure, limits autonomy, and slows down progress.
• The leadership style frequently mirrors high-pressure, top-down corporate cultures. Townhalls often focus on reinforcing this approach, with repeated self-comparisons to “tough leadership” figures. Employees are expected to show alignment, which contributes to an increasingly tense environment.
• Employee feedback is regularly overlooked or acknowledged only on the surface, with long-standing issues rarely resolved.
• Strategic direction is inconsistent. Priorities shift frequently with little context, leaving teams struggling to stay aligned.
• An incident involving government authorities visiting the KL office created significant concern among staff.
• Some employees have the impression that negative feedback on certain platforms is removed unusually quickly and that overly positive reviews appear suddenly. This created further doubt among staff / former staff about how openly employee voices are allowed to be represented online.