Pros
Affordable and varied food options nearby.
Strictly enforced knock-off time — 6pm means 6pm (though 9am arrival is non-negotiable).
There were a few vibrant, positive team members — unfortunately, most have moved on.
Cons
This is essentially a family-run business, and with that comes all the internal drama. Conflict, shouting matches, and sudden changes are common and unsettling.
The company lacks a clear, consistent business direction. Strategies shift weekly, and policies — including salary and commission structures — are frequently revised with little notice. It often feels like decisions are driven more by personal moods than thoughtful planning.
No solid processes or frameworks exist. Operations are improvised, and staff are often left confused and unsupported.
Promises made at the start (such as media support and fixed pay structures) were later retracted. Entire teams have been made redundant overnight.
Agents are left to fend for themselves, with minimal guidance or structure — essentially functioning like fully commissioned freelancers, but without the expected industry support.
External partners have raised concerns about delayed commission payments, which hurts the company’s reputation in the industry.
Turnover is very high. Many of the most capable and genuine colleagues have already left, disillusioned by the experience.
Many employees walked away feeling misled. The sense of instability is overwhelming and demoralising.