Used to be a great place to work - Senior Software Engineer Help Scout Employee Review

Thanks for sharing your perspective. We’re glad to hear that the people and work-life balance continue to stand out as strengths, as those are foundational to how we aim to operate. The past year has involved significant change, and we recognize that it hasn’t landed the same way for everyone. Decisions around compensation growth and promotions were made with the long-term sustainability of the company in mind. While those choices were intentional, we understand they can be frustrating, particularly in times of uncertainty. As we head into 2026, the leadership team is extremely clear on our company objectives, strategic focus, and the priorities required to support long-term success. That clarity has been shaped by the realities of the market and by input from across the company, and it continues to guide our decisions. We take our commitment to transparency and inclusion seriously, especially during challenging periods. That doesn’t mean every decision will feel good or be universally agreed with, but it does mean we strive to communicate clearly, explain our reasoning, and keep listening as we move forward. For those who choose to continue their journey with Help Scout, we believe our culture and success are shaped collectively. Building and sustaining a great place to work requires shared ownership, thoughtful feedback, and care for one another at every level of the company. We appreciate the feedback. - Leah, VP of People