Don't let the 5-star reviews fool you, HR has a lot of email addresses. - Customer Success Hello Heart Employee Review

1.0
Jan 31, 2024
Recommend
CEO approval
Business outlook

Pros

Nice jackets at the offsite. Unlimited PTO, if approved.

Cons

Toxic leaders in the CX org have ruined an organization that used to show great promise. There is no accountability from executive leaders which allows people managers too much freedom to publicly shame team members that ask questions. The company is built on buzzwords (efficiency, feedback culture, strategy, scale) without anyone taking the time to understand how to actually put them into practice. Instead, they just shout the words louder and threaten your role through the “keeper test.” The cliques within the organization are reminiscent of high school where leaders publicly discriminate against team members they don’t like. In recent months, many of us were removed from roles without any sort of corrective conversations - the new leader just didn’t like them. Emotional intelligence is the largest deficit across leadership and people are abused daily. The toxicity is rampant and they're clearly trying to cover their tracks with all the recent fake five star reviews.

Explore other reviews about Hello Heart

5.0
Nov 1, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting company with great culture and really strong growth trajectory. Making a real difference in heart health.

Cons

As with any rapidly growing company, there are processes that evolve during the growth - this is not for everyone, but those that enjoy staying nimble and growing fast thrive.

1.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, fully remote, some great individuals that keep the company going. Great mission, fun annual all company offsites from what I've heard.

Cons

Terrible leadership that starts at the C level and trickles down to lower level managers. Managers have zero autonomy, so either have to be "yes" people or are exited out immediately. No strategy, and the YoY turnover shows this. They got rid of an entire department in the matter of a year, only to rehire and re-build with people that had no clue what they were signing up for. The CEO employs crazy tactics to prevent customers from churning (i.e. fly from Israel, where she lives, to different cities in the US and take pictures of places, things, etc that were mentioned by the customers showing them she just "happened" to be in the area and thought of them). Travel expectation for Sales an CS was ~80%, so if you have a family, significant other, pet, plant...whatever, kiss them goodbye. Oh, and the ridiculous "Keeper's Test" that's supposedly a litmus test for whether the company should keep you week over week? Complete joke. Even if you're passing the test, you'll be canned for another reason, with zero notice.

5
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