Toxic culture of fear driven by aloof, egomaniacal CEO - Anonymous employee Hello Heart Employee Review

1.0
Jan 10, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hello Heart has some large customers Remote work is flexible Great for desperate job-seekers or those with more submissive personalities

Cons

The most toxic workplace I've ever been a part of. C-suite doesn't model company values. No project ownership... the CEO owns all projects and gets too focused on unimportant details at the expense of overall project quality, timelines, costs, and team burnout. Subject matter experts are routinely ignored. Company is too focused on competitors and not focused on innovation or patient care. Super-high turnover across most functions (the good people already left). Questionable product efficacy-->driving revenue trumps internal concerns/questions about company-funded studies. Functional leaders won't/can't stand up to the CEO when it really matters. CEO's ego makes simple things hard and prevents many from doing their best work—hampering collaboration and innovation. People are afraid to contradict her. Functional leaders and C-suite execs treat the CEO like she's Donald Trump in a televised cabinet meeting... it's all "wow, you're sooo smart and amazing and right about everything". But then behind closed doors they complain about her decision-making and management style.

Explore other reviews about Hello Heart

5.0
Nov 1, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting company with great culture and really strong growth trajectory. Making a real difference in heart health.

Cons

As with any rapidly growing company, there are processes that evolve during the growth - this is not for everyone, but those that enjoy staying nimble and growing fast thrive.

1.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, fully remote, some great individuals that keep the company going. Great mission, fun annual all company offsites from what I've heard.

Cons

Terrible leadership that starts at the C level and trickles down to lower level managers. Managers have zero autonomy, so either have to be "yes" people or are exited out immediately. No strategy, and the YoY turnover shows this. They got rid of an entire department in the matter of a year, only to rehire and re-build with people that had no clue what they were signing up for. The CEO employs crazy tactics to prevent customers from churning (i.e. fly from Israel, where she lives, to different cities in the US and take pictures of places, things, etc that were mentioned by the customers showing them she just "happened" to be in the area and thought of them). Travel expectation for Sales an CS was ~80%, so if you have a family, significant other, pet, plant...whatever, kiss them goodbye. Oh, and the ridiculous "Keeper's Test" that's supposedly a litmus test for whether the company should keep you week over week? Complete joke. Even if you're passing the test, you'll be canned for another reason, with zero notice.

5
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