Pros
- Flexible working time starting between 8 and 10 am and finishing between 4.30 and 6.30 pm. - Mystery shoppers were sometimes a lot of fun to work with. - Joint lunch break was often fun. - Good location in the city center of Antwerp. - Work laptop.
Cons
- Bad training/no time for training. 4 weeks of training were promised, but it was actually only 1 day. After the first day nobody had time to train me. - A palpable separation between the panel managers and most of the higher-level employees in Antwerp. - Some cases of sexual harassment. - The company follows a low-price strategy, which is the reason for the next points. - Scam mentality towards clients. I didn't have the feeling we actually did good work for the clients, which made me not so proud of my job. A lot of things were promised to the clients but we couldn't fulfill. There were last-minute changes permitted by the employees and many tasks were unclear that everybody understood differently. - Scam mentality within the company: you had to do everything fast, but not necessarily correctly in order to look good, which created personal dissatisfaction for me. Fake it till you make it. Lack of processes and unwillingness to implement correct processes, because too expensive. Unclear responsibilities and targets and lack of communication. Too much responsibility from the 2nd day, instead of from the 2nd or 3rd month, so I didn't learn anything. - Jobs of panel managers are completely being shifted to Sofia, Bulgaria, because of cheap wages.