Fair revue - Bartender Heartwood Inns Employee Review

3.0
Jul 26, 2025
Recommend
CEO approval
Business outlook

Pros

Staff food is cheap Payed well Intricate training Discounts on food for yourself and family Great training material Some friendly staff but management team leaves a bit to be desired Overtime pay!

Cons

If you’re on an evening shift, you don’t get staff food. You’re kept until the bar is shut so even if your shift finishes at 11:30pm you can still work until 1am. Bad at organising staff at least where I work. Keep leaving one floor staff to close down the whole restaurant. No breaks! Idk about the floor but we don’t get breaks. Maybe you’ll get lucky and you’ll get a smoke break but even then it’s like pulling teeth. They train us in mental health, making sure everyone gets a 20mins break. Nope. Nada.

Explore other reviews about Heartwood Inns

2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

You get tronc & tips (sadly is not standard is most other restaurants I've worked in) Rota at least 2 weeks in advance.

Cons

The managers often ask waiters to deal with difficult/aggressive customers because they, "dont want to right now". When you raise any issues with the larger companies HR dept, it's more like dress-up pretend HR, rather than a real HR. They listen and nod to your major complaints, but ultimately do nothing.

3.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

Good and cheap staff food Lovely team of coworkers Good paid training when I joined Good 50% off staff discount Free staff drinks on Saturday night if we do well

Cons

Often made to stay after your scheduled hours with no choice Shifts often cancelled with no explanation Long evening shifts where you can work from 4pm-12am without a break or any food Inconsistent hours every week Often not enough workers when you’re on shift so it’s understaffed

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