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      Heart + Paw

      Engaged employer

      Heart + Paw reviews

      Good company - Poor CEO - Anonymous employee Heart + Paw Employee Review

      2.0
      Jan 29, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Clinical staff are very caring and conscientious and devoted to providing excellent care to pets and their pet families.

      Cons

      CEO is narcissistic. Within less than a year of his arrival, 2 of the 3 original founders of the company left and many others from the support center have been let go or forced out. If you disagree with any of his decisions or ideals your are marked and most likely your days will be numbered. When I was there, many individuals would not contribute during weekly staff calls for fear of retaliation. It was always the same group of insiders that would contribute and they would praise this guy. Tough way to run a company where they tell you we are all family. If your position is not directly involved in revenue generating your position is considered expendable if he thinks he can be replace with someone less experience and at a lower salary. If you consider working hear in a support center position, be aware that all your hard work will not stop you from getting replaced at his whim.

      avatar
      Heart + Paw Response
      4y
      We appreciate you taking the time to share your feedback and concerns with us. It saddens us to hear you feel your experience did not match your expectations. Here, we strive to provide a supportive and encouraging environment for all team members. Any type of toxic behavior is not tolerated at any level in this organization, and we regret to hear you felt this took place at your location. We ask that you reach out to Human Resources so your concerns may be heard and addressed. Thank you for taking the time to leave your feedback, we'll use it to help improve our organization.

      Explore other reviews about Heart + Paw

      5.0
      Sep 17, 2025
      Veterinary assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, opportunities for advancement, team member benefits

      Cons

      Short staffing without additional support

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      Heart + Paw Response
      8mo
      Thank you for taking the time to share your positive experience and for your continued commitment to Heart Paw. We’re delighted to hear that you value our culture, opportunities for advancement, and team member benefits. Creating an environment where our team members can thrive both personally and professionally is a top priority for us. We also appreciate your thoughtful feedback regarding staffing and resource support. We understand the challenges that can arise during periods of short staffing and are continually exploring ways to strengthen support systems across our centers, including considering relief options when needed. Your insights are invaluable in helping us improve and continue building a workplace we can all be proud of. Thank you again for your dedication and for being an important part of the Heart Paw family.
      1.0
      May 9, 2026
      Center director
      Recommend
      CEO approval
      Business outlook

      Pros

      None worth saying at this point

      Cons

      Upper management doesn’t listen to feedback from in center management. All of upper management are long time friends so any complaints concerning their abusive behavior, like name calling, is dismissed. There is little to no genuine concern for center level team members and they are viewed as expendable people that can be easily replaced. Expensive pricing to clients when they are provided what can easily be called shelter level medicine depending on the doctor. They view clients as a simple numbers game. All of the doctors are not terrible but steer clear of the centers that have them and are protected by the status quo. Welcome to Banfield 2.0, my recommendation…do your research before going there.

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      Heart + Paw Response
      3w
      Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience did not meet the standards we strive to uphold for our team members. At Heart Paw, we value open communication and encourage employees to bring concerns to Human Resources so they can be reviewed and addressed appropriately. Feedback from current and former team members helps us continue to learn and improve. We appreciate your years of service and contributions to the organization, and we wish you all the best in your future endeavors.
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