Pros
Fellow employees were great to work with. Good initial training - which has now been halved. Lots of other RN's / Health Coaches with diverse experience to talk and hang out with during breaks - when you can get off the dialler. The first 4-6 months working is a challenge while you get up to speed. Pay was okay - but under RN8 and ridiculously low for HCs. Sundays off / No nights / No on call / You mostly get to go home on time. If you are sick and call in, while you will get dinged with an unexcused absence, there are plenty of other RN's / Health Coaches to fill in so you don't have to feel guilty about staying home
Cons
All work is done at a desk, with many RN's / Health Coaches seated in rows, all talking on the phone or waiting for the next call. It's basically a glorified call centre, where your calls are recorded and subjectively picked apart by your supervisor. You have to meet a call time of 20 mins or less - including all charting - i.e. call time 15 mins documentation <5 mins. Less for HC... 11 mins?? The actual clinical quality of the call doesn't seem to matter, it's only important if you meet the correct numbers and check the right boxes and set a 'goal'. Extreme micromanagement, RN's / Health Coaches aren't encouraged to use clinical judgment and often have to stick to a script. You do the same thing, over and over and over...it's mind numbingly boring after the first few months. The software is often faulty and you get punished when you don't meet your call quotas, even if the software was the problem. Really bad health benefits, which is ironic.