Needs improvement - Customer Service Representative Healthgram Employee Review

1.0
Dec 15, 2021
Recommend
CEO approval
Business outlook

Pros

Paid holidays, that’s about all

Cons

-Poor communication between departments -Lack of support from department manager -so many organizational issues and confusion - customer service has to be the middle man and reach out to departments that should have their own line when it comes to helping members and providers with specific issues about with Rx authorizations, claims and accounting problems - portals are not user friendly - no line for members to call for precertification inquiries but if it’s not done then they are penalized

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Healthgram Response
4y
Thank you for taking the time to leave us your feedback. We are sorry to hear that you did not enjoy your time working with us, but we appreciate your suggestions on improving the systems for our employees and clients. If you have anything further to discuss, please feel free to reach out to our HR department.

Explore other reviews about Healthgram

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team, job security, challenging but rewarding

Cons

Nothing major for cons - overall great place to work

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Healthgram Response
2d
Thank you for your review. We hope you continue to enjoy working at Healthgram!
5.0
Dec 22, 2025
Recommend
CEO approval
Business outlook

Pros

Amazing people Stable eatablished company Strong sense of purpose Fun company culture Internal promotions

Cons

none that come to mind

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Healthgram Response
6mo
We are glad to hear that you've enjoyed your time with Healthgram over the past decade!
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