Remote work available, but toxic environment prevails - Clinical Forms Completion Specialist HealthMark Group Employee Review

Company culture is extremely supportive and forgiving of mistakes as they are trying to learn too

Lack of guidance sometimes because given a lot of freedom, which is only really a con for a certain type of person

Work from home, some flexibility with scheduling.

Many clinics don’t like working with the processors. Internal supports exist, but money is the primary driver so those internal supports will generally side with the clinic at all costs. Work is boring, tedious, yet just mentally engaging enough to preclude using audiobooks for mental stimulation. Patients have unrealistic expectations and, because they are paying someone to complete a form their doctor’s office should have done as part of the visit, feel entitled to have those unrealistic expectations met. Entirely driven by hourly output, also micromanages time. Tons of interruptions throughout the day and they must be responded to when received. Health insurance is the worst I’ve ever seen. PTO is minimal. Engagement with coworkers is low even for remote work and often feels awkward. Climate of forced positivity, genuine or not. Very limited growth track. Poorly planned drastic changes, including hours being cut. Managers leaving very abruptly (more than once) is a red flag. Advised the teams they would go so far as to alter time cards to remove micro-overtime.