After getting through being trained on the Classic platform and about six months in, you are forced to learn and administer the RA platform, which is an immense amount of information without an increase in pay. Then a short time from there you are forced to learn and administer the V5 platform, which is not only dated but consists of 85% disgruntled members due to the incompetent and dated systems used especially the use of members cards. In short, the V5 platform should be retention because you are constantly apologizing to disgruntled members for the consistent issues with cards and account accessibility. Shortly after being forced to learn and administer the V5 platform, you are also forced to learn and administer the Commuter platform, again without any other additional compensation. You will be expected to do what you were initially only told when hired that you would be doing, which is the Classic platform and all of those responsibilities plus all the other platforms and administer them without one increase in pay. Just be warned if you are looking into working here that HealthEquity will exploit you as an employee to maximize their profits while minimizing your rate of pay as you learn all the various platforms you are forced to learn and administer without one cent increase in your rate of pay.
And on a side note, some of the younger supervisors provide misinformation that I have had to correct on several occasions and if they don't or won't assist you with an issue, you will be told to call someone else for help. In addition, supervisor inspiration lacks prestige and is pathetic, and lamentable at best.
