Awesome company! - Customer Service Representative HealthEquity Inc. Employee Review

5.0
May 13, 2020
Recommend
CEO approval
Business outlook

Pros

This company really cares about their employees and they make it apparent!

Cons

Dealing with the general public can be tiresome.

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HealthEquity Inc. Response
6y
Thank you for your review of HealthEquity on Glassdoor. We appreciate you taking the time to share your experience. And thank you for your support in our Member Services. These are such critical roles to further our member experience and education. You and your team are truly difference makers in our company in addition to the millions of member we partner with. Thank you.

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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