"What they don't want you to know" - Anonymous employee HealthEquity Inc. Employee Review

2.0
Dec 16, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall the company seems to be a happy place with a good culture, and a lot of nice perks. I know there are many departments and employees that will be satisfied to work here.

Cons

There is room for much improvement in the Technology area of this company. If you are a technology professional looking for career pathing and a fair, ethical environment, you may want to keep looking. This company tout’s promotion from within, but what they don't tell you is that won't happen unless you are part of the “friends” circle which goes all the way up the chain to the “C” level. Friends outside of the company will be hired over qualified internal candidates. They won’t give the budget, resources, or necessary tools to get the job done, but they expect perfect results. Don’t worry if you can’t get this impossible feat done if you are part of the circle, but if you’re not…. expect to be publicly flogged. Go to your manager, they will sound sympathetic, but nothing will change. Go higher up or to HR, same result. They will give your name and grievances to your manager with a promise of no retribution, but then you have created an even more difficult situation for yourself. This company actually holds departmental meetings to “coach” employees on how to answer NPS or employee surveys so their scores will look better. Ask them about it and they will tell you it’s just so you understand how to fill out the survey, but ask anyone in the room and that is not the case. This is highly unethical.

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HealthEquity Inc. Response
8y
Thank you for your review of HealthEquity on Glassdoor. While I am disheartened to read your review and experience with HealthEquity, we are appreciative when our team members provide meaningful feedback so that we can best learn and take action. I personally know that our Technology leadership takes all feedback very seriously and is committed to taking action on feedback to make a better experience and working environment for all team members. There has already been action in place regarding this feedback. The Ethics Hotline has an incredibly thorough review process to ensure that any issue voiced through that avenue is taken with the appropriate level of seriousness. There is no manipulation or discrediting of any issue reported. I would encourage all team members to work with leadership or People Team to ensure they have a sufficient understanding of the reporting procedure process. Thank you for your review and contributions to HealthEquity.

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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